Real Quick Couriers Jamaica Terms & Conditions

Effective date: August 13, 2026

These terms govern use of the Real Quick Couriers Jamaica website, customer portal, air-freight, shopping-assistance, branch, package-tracking, and delivery services. By registering, sending a package, submitting a prealert, requesting a purchase, or using a service, you agree to these terms.

Accounts and shipping information

Provide accurate contact, TRN, identification, merchant, tracking, invoice, customs, and delivery information. Keep your password and RQC account code secure, and ensure merchants place the correct name and code on each package. The verified U.S. address shown in the customer portal is the only warehouse address customers should use.

Rates, special items, and payment

The published air-freight table applies through 20 pounds and is based on actual or chargeable weight. Packages over 20 pounds, heavy or oversized items, and goods requiring special handling need approval and a quote. Duties, taxes, insurance, delivery, merchant charges, shopping-assistance costs, and other disclosed charges may apply separately. Charges are due before release or delivery unless Real Quick agrees otherwise in writing.

Shopping assistance

Shopping requests must be paid before an order is placed, including item cost, merchant charges, taxes, shipping, and any disclosed service cost. Merchant availability, warranties, returns, and cancellations remain subject to the merchant's rules.

Customs, restricted goods, and packaging

Customers are responsible for truthful declarations, values, invoices, permits, and suitable packaging. Do not ship illegal, dangerous, counterfeit, stolen, or carrier-prohibited goods. Real Quick may inspect, refuse, hold, return, surrender, or arrange lawful disposal of a shipment when required for safety, customs, carrier, or legal compliance. Related costs remain the customer's responsibility unless law requires otherwise.

Schedules, branch service, and delivery

Air freight is generally scheduled three times weekly, but carrier, customs, weather, holiday, security, and operational events may affect estimates. Customers must select the appropriate branch, keep contact details current, provide safe delivery instructions, and present identification or authorization when requested. Additional delivery attempts or address corrections may incur a disclosed charge.

Storage and unclaimed packages

Automatic storage fees are not currently enabled. Customers should collect packages or arrange delivery promptly. Subject to applicable law and reasonable notice, unclaimed packages may be returned, donated, recycled, or lawfully disposed of. A future storage charge applies only after its rate and effective date are published or otherwise disclosed in advance.

Claims, refunds, and liability

Inspect packages promptly and report visible loss or damage within 72 hours, with the package number, photos, invoice, packaging, and other requested evidence. Completed services and non-refundable merchant, carrier, customs, or payment costs may not be refundable. To the extent permitted by law, Real Quick is responsible only for direct loss proven to result from a failure to exercise reasonable care and is not responsible for merchant defects, inadequate packaging, customs or carrier action, prohibited goods, indirect loss, or events outside reasonable control. Mandatory consumer rights are not excluded.

Privacy, communications, and governing law

The Privacy Policy explains how personal information is handled. Service messages may be sent about accounts, packages, invoices, delivery, security, and policy changes; optional marketing follows the preferences available to the customer. These terms are governed by the laws of Jamaica. Contact the team first so a concern can be reviewed promptly.

Real Quick Couriers Jamaica
White River, Buff Bay, Portland, Jamaica
realquickcouriers@gmail.com
+1 (876) 551-3577